Policies
Rental Terms & Cancellation Policy
Plain-language terms for every Parker Portable Toilets Rental booking: payment, renewal, service, cancellation, damage and pickup.
Mon–Sat, 7 a.m.–7 p.m. · Same-day delivery when you call in the morning
Updated · Reviewed by Parker, owner
Booking and payment
A rental is booked when we confirm the dates and take a card or set up an invoiced contractor account. Event rentals are charged at booking. Long-term rentals are charged at booking for the first 28-day cycle, including delivery and pickup, and then every 28 days for the unit and service.
Rental period and renewal
Event rentals cover delivery before and pickup after the event dates on your agreement. Long-term rentals renew automatically every 28 days until you request pickup. Billing stops on the date you request pickup.
Service
Rentals longer than 7 days include one service per week: pump-out, cleaning, deodorizer and restocking. Extra service visits are billed per visit. If our driver cannot reach the unit because of a locked gate, vehicles or snow, the visit counts as completed and a return trip may be billed.
Changes and cancellation
Changes or cancellations made 48 hours or more before delivery are free. Cancellations within 48 hours may be charged the delivery fee. Restroom trailer deposits are refundable up to 14 days before the event.
Placement and access
You are responsible for choosing a safe, level spot reachable by our truck, and for any permits needed for street, sidewalk or park placement. We do not place units over septic tanks, drain fields, or underground utilities you have marked.
Damage, loss and misuse
You are responsible for the unit while it is on your site. Damage from vandalism, fire, tipping, vehicles, or disposal of items other than human waste and toilet paper is billed at repair or replacement cost. Please do not move a unit; we relocate it on request.
Weather and road limits
Deliveries, service and pickups may shift for unsafe weather, road closures or seasonal load limits. We will contact you when a visit moves.
Pickup
Call or text to request pickup. Units are collected on our next route, usually within 1–2 business days. Please keep the access path clear.
Last reviewed October 2026. Questions? Call (320) 205-2511.